Which category of trip is right for me?
Our four category of travel – Course, Day Trip, Overland and Walk Talk– cover a whole gamut of travel experiences. If you only want some experiences, take the course or walktalk trip. It takes 2.5 hours untill 5 hours. If you want some more experiences, toke the day trip.
If you want deeper adrenaline booster, adventure, deeper knowledge and experiences by theme then you can take the overland.
Are trips physically demanding?
Some trip and activities have certain physical requirements. Please contact us if you need more information.
Does walkingwalking have family trips?
Walkingwalking offers a wide range of Family Adventures around the globe. The minimum age (for Family trips) varies depending on the destination, and walkingwalking has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. You may request customized itinerary special for your family. Please contact us for more information.
I have a disability – can I join walkingwalking trip?
Walkingwalking is committed to making travel widely accessible, regardless of ability or disability. We ask that you carefully consider whether you are physically, sensory, intelectually or mentally able to complete the itinerary you have chosen, recognising that on many trips you will be required to carry your own bags and use public transport.
Where we will make reasonable adjustments to the operation of our trips to facilitate the requirements of disabled travellers – such as booking ground floor accommodation, or having our leaders communicate important directions in writing as well as verbally. Many travellers with disabilities have been able to enjoy our trips by travelling with a friend or companion who can assist with specific needs. If joining a group trip is not practical we may be able to provide you with a private departure. Please contact our team for further information on any of our itineraries.
I have special dietary requirements – will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.
What will the food be like on my trip?
Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own – this means you can eat to suit any budget or desire.
Can I drink the water in the countries I visit?
In some destinations it may not be wise to drink the local water. We have tab water in international airport only. If you have certain brand or requirements of the water, please contact us.
How can I add a single room to my booking and make sure I’m not sharing with someone else?
Most of our trips have the option to pay a fee to ensure you have your own room. You can request an individual room when booking a trip via email or live chat, or get in touch to update an existing booking.
What room type will I get when I pay for an individual room?
Individual rooms typically have a double or single bed, but the standard of accommodation will vary depending on the trip style you’ve chosen.
Why do you take full payment?
The reason we request full payment for some trips is because we need to confirm each part of your adventure with our local operators and suppliers as we go (e.g. on-tour transport, activities and accommodation). If your place on the trip is unavailable, we’ll provide you with a full refund.
Can I pay for my invoice in a different currency?
Unfortunately this isn’t possible. All invoices must be paid in the same currency in which the trip was originally booked.
I am concerned about the political stability of the country I will travel through on my trip.
The safety of our travellers, leaders and operators is a major priority for Walkingwalking. With this in mind, we monitor world events very closely and Walkingwalking makes operational decisions based on informed advice from a number of sources, in particular the level of Dinas Pariwisata travel advisory. If this advisory is at Level 4 ‘Do Not Travel’ then Walkingwalking will either cancel the Walkingwalking Travel operated trip or reroute the itinerary to avoid the areas concerned.
How safe are my belongings whilst on the trip?
While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled thieves. Travel insurance is a must and a lockable bag or money belt will always help too.
What is the best way to carry money?
We recommend having access to money from a variety of sources – cash, cards and travel money cards are all commonly used.
Will refrigeration be available for medicines? eg. Insulin
Availability of refrigeration cannot be guaranteed. As a general rule, many of our city hotels provide access to small fridges; however, outside of this, especially when trekking or in homestay environments, you cannot rely on access to refrigeration. Please be sure to advise Walkingwalking if you are travelling with medication that requires refrigeration.
What are the medical and vaccination requirements?
Medical and general vaccination requirements differ between nations, and as we are not medical practitioners, unfortunately we cannot advise on this issue. Please see your local GP or travel doctor for details and advice about current vaccination requirements. Information about COVID-19 vaccination requirements is available here.
What if I get ill or injured on the trip and am unable to continue?
Our leaders are trained to deal with these situations and we’ll endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, should cover any costs incurred if illness occurs.
What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?
Please refer to this for an idea of budgets. Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or e-wallet, or QRIS or a bank-issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend… Go figure! Visa cards are more widely accepted than Mastercard, particularly in Cuba where only Visa cards are accepted.
What type of luggage do you recommend I take?
On most Walkingwalking trips you will be required to carry your own luggage, sometimes upstairs and on and off transport. We therefore recommend you travel with a backpack. For a full list of what to take on your adventure see our Ultimate Packing List.
Can I store excess luggage at the starting point hotel?
Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).
Do I need to bring a sleeping bag?
We only have a handful of itineraries where sleeping bags are required and these are generally trips that involve camping. When we use homestays, blankets are provided but some travellers feel more comfortable with their own sleeping bag or sleep sheet. This decision is a personal preference.
What clothes and footwear should I take on treks?
On a more physical trip, hiking boots are definitely recommended. If the physical rating is under 3, hiking boots or sneakers/runners will be adequate.
What essential documents do I need to take?
It’s important that you always travel with your current passport, visas, travel insurance and Walkingwalking documentation.
ARRIVAL INFORMATION:
What time can I check in at my arrival hotel?
Check-in times can vary from hotel to hotel and region to region. Generally, they are around 2pm. If you do arrive earlier, you’ll be able to store your luggage with the hotel and head out to explore for a couple of hours.
Can I request an early check-in?
We can’t confirm an early check-in, but our sales team can assist in booking you a night of pre-accommodation at the same hotel. If you don’t wish to pay for the extra night, you can try your luck locally (they may let you in early if the room is free) or you can store your luggage.
What if I arrive late and miss part of the trip?
If you know in advance that you will be arriving late, please let our sales staff know. We will notify your leader, who will leave instructions with the hotel reception as to where to meet your group that night or the following morning. If you plan to arrive a day or two into the itinerary (and our group has moved to a different destination), it will be your responsibility to ‘catch up’ with the group. If this happens, we will provide you with the most up-to-date information as to where your group will be and at approximately what time. If you are late due to unforeseen circumstances or flight delays, please call the emergency contact number located in the Contact Us. Walkingwalking cannot reimburse you for any portion of the trip unused, but this can often be claimed on your travel insurance.
What communication facilities will be available?
Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. In remote places (such as remote area in the village we will be in, in some package) or on treks or homestays, you will not be able to communicate as readily. Your leader will usually give you the heads up before you leave a place so you can send a quick email or two. Phone cards are easy to get your hands on; just make sure your phone is unlocked before you travel. Or in many countries, the cheapest way to make a phone call is at an internet cafe.
How can friends and family contact you?
If family and friends are unable to contact you in an emergency through email or phone, they can contact Walkingwalking directly. Emergency contact details (for your destination) are listed in your Essential Trip Information, or they can contact one of sales team offices, who can pass on a message if required.
Will my mobile work?
We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).
Will I get internet coverage?
Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.
Will I be able to charge my electrical appliances?
In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you. On our Overland trips, most vehicles come with their own power supply and you should be able to recharge onboard. Be sure to bring an extra camera battery just in case.
Is tipping commonplace in other parts of the world?
At the end of your trip, if you’re happy with the service you received, providing a tip for the leader – though not compulsory – is appropriate. While it may not be customary to you, it’s of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many Walkingwalking destinations.
Our response to COVID-19
We recognise the immense privilege that it is to travel and will continue to act on our moral obligation and duty of care to the communities we visit.
We believe vaccinations play a key role in saving lives and helping to keep people safe. Around 70% of the world is vaccinated against COVID-19 but vaccination rates remain low in some of the destinations and communities we visit. We continue to support global vaccine equity and continue to strongly encourage all travellers and leaders to get fully vaccinated against COVID-19.
We also follow recommendations from the World Health Organization and the World Travel Tourism Council’s (WTTC) Safe Travel protocols. All our itineraries undergo a comprehensive risk assessment and audit and our leaders and operators complete ongoing COVID-19 health and safety training and adhere to COVID-19 standards. In addition, the hotels, transport providers and other suppliers that we use must meet enhanced COVID-19 standards.
Are there vaccination or testing requirements for your trips?
Walkingwalking does not require travellers to provide proof of vaccination against COVID-19 for most trips. However, we continue to strongly recommend that all travellers and leaders get vaccinated to protect themselves and others. Specific proof of testing or vaccination may still be required by your destination or airline. Please ensure you check travel and entry requirements carefully.
What happens if someone on a trip shows symptoms of COVID-19?
If a traveller feels unwell during their trip, our Walkingwalking leader will assist them to access medical care. This may include facilitating COVID-19 testing if requested by the customer. We also encourage customers to bring their own RAT (Rapid Antigent Test) from home as a precaution. Any tests required or requested are at the traveller’s expense. If a traveller tests positive for COVID-19, they will be required to leave the trip and access medical care (if required). Depending on the destination, they may be required to isolate for a period of time.
In the case of a positive test in the group, leaders and crew are required to take a test. Other travellers do not need to be tested, however, your leader can help to arrange tests for anyone who requests one. ur goal is to keep the trip going wherever possible unless we are required to end the trip in line with local regulations.
Will I have to wear a mask when travelling?
Walkingwalking supports the use of masks as one way to help prevent the spread of COVID-19. We follow the guidance and requirements of local governments and individual businesses around mask wearing. Where masks aren’t required, we respect all travellers’ choices around personal mask usage.
Can I get a refund if I am unwell before my trip and unable to travel?
If you are unwell prior to travelling, please contact us to make alternative arrangements.
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- No change fees
Change your travel plans up to 56 days before departure, with no fees.
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- Flexible deposit
Cancel up to 56 days before departure and your deposit becomes a credit for future travel.
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- Guaranteed departures
Your trip is guaranteed to depart as soon as one full paying traveller is booked. That means if you book, you’re going!
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- Flexible payment
After your deposit, pay the rest in instalments — the amounts you like, when you like, up to 56 days before departure.
What is Walking Walking Foundation?
Walking Walking has foundation named Sindhen Art Foundation. It is a not-for-profit fund that developed on 2021, helps bring support to non-government organisations in the places that WalkingWalking visits.
What kind of organisations does The Walkingwalking Foundation benefit?
Organisations working in the areas of:
- inclusiveness
- preserving culture
- health care
- education
- human rights
- sustainable development
- environment
- wildlife protection.
What’s the advantage of a traveller donating to The Walkingwalking Foundation?
The Walkingwalking Foundation is registered as a charity and 100% of donations received are donated to the local beneficiary organisations in an annual grant. Walkingwalking Travel contributes into the fund also and pays for all the administration costs. You can be assured that your donation will get to the organisation, be used for a significant need and make a real difference, such as pay their school fees, build tools to preserve culture or help treat injured wildlife.
How can I donate?
The best way is online (with a Visa or Mastercard credit card) on the Walkingwalking Foundation’s bank account. Your donation and credit card details are secure, and you will receive a receipt immediately.
Is my donation tax deductible?
If you are Indonesian taxpayer, donations to The Walkingwalking Perpetual Fund are tax deductible. Donations to the Walkingwalking Community Project Fund are not tax deductible.